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About Us

Our aim at Phase One is to provide you, the customer with the best equipment for your money. Unlike most other companies trading on the internet, we have a shop premises and a huge selection of DJ and disco equipment.

Company History

Phase One is a North East company, that was established back in 1981 and we’ve been selling DJ and Disco equipment for over 21 years. We pride ourselves on our expertise and knowledge that can only be gained by being in the industry for as long as we have. We are not a faceless internet business, all our staff are working DJ’s who are friendly and willing to help in any way that they can.

Our Store

Still located in Darlington and still offering the same great Phase One service, our store is one of the longest running in the country, in fact since 1981 we have been selling DJ equipment, so the bottom line is we understand your needs. We are one of the top retailers in the North East for disco equipment, so whether you are from Newcastle, Sunderland, Hartlepool or Gateshead and you are looking for a wide range of DJ and disco equipment, you can come down and visit our store and experience a high level of customer service and a variety of fantastic products.

Our Site

In 2004 our company ventured in to the internet side of retail and did so with great success and along with the North East, we now serve 1000's of happy customers from all over the UK. Our main aim as an online business is customer service, we believe that you should be able to get a shop service online and we strive to achieve this. We don't just send emails, we quite often call and speak to our customer’s, if there is a problem with an order in any way we find picking up the phone and talking to the customer is the way to deal with it and get any issues sorted.

Customer Service Policy

In a world of email and internet we still think customers should be served properly. We have run our Darlington shop since 1981, so we do have old school values that just work. Our store is better than ever before and with more stuff on demo than ever it really is worth a visit, we think our new showroom is the best in the North East of England and our lighting demo room is excellent with no less than 50 different lighting fixture's on demo all the time (usually more). So if you are located in the North East and fancy trying out some of our products before you buy, just visit our store in Darlington. We hold a large amount of stock and strive to keep everything in stock in our store, which is all ready to ship through next day delivery. Need advice? Just give us a call or pop down to our shop if you are situated in the North East.

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