Arrived Damaged or Faulty- If your goods arrived damaged or are faulty your first action is to inform us by email to firstname.lastname@example.org within 14 days and preferably within 48 hours. Our Returns Department will then arrange the return of these goods and we will replace the goods at no charge or refund any money paid for the goods and postage.
If goods go faulty after a 30 day period but with in the product warranty please contact our return department and arrangements will be made for repair or sometimes replacement goods. it is the responsibility of the customer to return goods to ourselves for repair or replacement after 30 days of delivery.
Non-Faulty Goods - Non-faulty goods must be returned within 14 days after receiving the product. In the first instance please contact us by email to email@example.com preferably within 48 hours. Items must be returned with all original packaging and parts inc manuals
Our Returns Department will then contact you with the relevant procedure. Provided the goods are received in brand new, never been used condition and with the same packaging that they left our warehouse in, we will fully refund the price of the goods including postage where paid. You will receive your refund within 30 days although usually much sooner.
Unless the reason for return is due to a mistake by ourselves, you will be responsible for the cost of the return postage and ensuring that we receive the goods in the above condition. We recommend using a signed for, insured delivery method for your own peace of mind. Non faulty items must be returned in a unused state and with all packaging.
Faulty Goods - All verified faulty goods will be fully refunded and we will also pay for the return postage. Please note that the verification process may mean we have to send the item back to the manufacturer. You will receive your refund within 30 days although usually much sooner.
Non-Faulty Goods - Non-faulty goods must be returned within 7 days as detailed above. Provided everything is in order we will fully refund the price of the goods The consumer is responsible for the cost of returning any unwanted items, or will be responsible for the direct cost of collection of such items, original shipping costs of £10 will be deducted from the refund. The return postage will not be refunded unless the reason for return is due to a mistake by ourselves.