Retailer Of The Year

Yes we did it! And we are delighted to tell you all, we have won the award for best retailer at the Pro Mobile magazine Pro Mobile Awards which was held in Birmingham on Sunday 15th April 2018. There were several awards presented on the night for various categories and Phase One got best retailer.

Phase One was nominated back in March and Pro Mobile magazine and they invited their readers to vote for several different awards including best retailer.

Mike (MD) said “just to be nominated was great but to actually win I am blown away. This really does mean a lot to me and the team. ”

It is a small team at Phase One and customer service is at the heart of our goal. Happy customers = Returning customers which in turn = success, its a simple formula that works .

Phase One was established in 1981 and has come a long way. Phase One actually won a North East business award in 2007 for use of e commerce within a small business . The internet is something Phase One has embraced fully , but still has kept its shop roots . Mike and the team still believe that people buy from people.  The internet is a great way to get your message out there, but we have found that actually talking to customers is big factor to building relationships with clients and building trust .

One of the unique ways Phase One has got its message out there is the use of product demonstration  videos on Youtube , back in 2007 Mike decided to get in front of the camera and try to make a video. Well it was not perfect , but over time we got better at doing videos and now with over 7000 subscribers and with over 4 million video views, we believe this has been a big factor in our success.

check out the video below of how the awards went and the big thank you at the end .









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